Getting Started

How to set up BookingAddOn and start accepting appointments.

1How do I add BookingAddOn to my website?

Add two lines of code to your site: one script tag and one button element. It works with WordPress, Wix, Squarespace, or any website that supports HTML.

2Does BookingAddOn work with my existing website?

Yes. BookingAddOn embeds on any platform via a lightweight script. No plugins, no iframes, no migration required.

3How do clients book appointments?

Clients visit your booking page, pick an available time slot, enter their details, pay online if required, and receive an instant confirmation via email and SMS.

4What industries is BookingAddOn designed for?

BookingAddOn is built for appointment-based wellness and therapeutic services including physical therapy, massage therapy, counseling, psychoanalysis, acupuncture, and coaching.

5Can I migrate from Acuity or Calendly?

Yes. You can import existing client data via CSV or start fresh. Our onboarding takes under 5 minutes.

Features & Payments

Reminders, payments, and what's included in each plan.

1What payment methods are supported?

BookingAddOn uses Stripe to accept all major credit and debit cards. You can also sell session packages so clients can prepay for multiple visits.

2How do automated reminders work?

Email and SMS reminders are sent automatically at 72 hours and 24 hours before each appointment. The 72-hour reminder includes one-click reschedule options.

3Does the Solo plan include custom branding?

Custom branding starts at the Practice tier.

Plans & Pricing

Find the right plan for your practice.

1Which plan is best for small teams?

The Practice plan is designed for teams of 2–5 people, supporting up to 5 staff calendars and 750 bookings per month.

2Does BookingAddOn offer a lifetime license?

Yes, we offer a Lifetime plan for a $250 one-time payment. It includes all Clinic features, including two-way SMS and intake forms.

3Is there a free trial?

Yes. Every plan includes a 14-day free trial with full access to all features. No credit card required to start.

Calendar Integration

How BookingAddOn works with Google Calendar, Apple iCalendar, and Outlook.

1How does the Google Calendar integration work for me as the owner?

We provide a reliable real-time one-way push for business owners. Using a secure OAuth connection, BookingAddOn automatically pushes every new appointment, update, or cancellation directly to your Google Calendar in real time. This ensures you can view your entire professional schedule from any device using the Google Calendar app.

2Can my clients add their bookings to their own calendars?

Yes. We offer universal compatibility for your clients. Immediately after booking, they can add the appointment to their preferred platform: Google Calendar (one-click automated sync), Apple iCalendar (instant download of a standard .ics file), or Microsoft Outlook (a prefilled event link for quick saving).

3Why do you use one-way push instead of two-way sync?

Real-time one-way push is the preferred choice for many professionals because it protects your privacy and keeps your business data clean. It ensures that your client bookings are pushed to your calendar, but prevents your personal Google Calendar events (like private family dinners or medical appointments) from being imported into your BookingAddOn database as "business leads."

4Does it support conflict detection?

Yes. Even with one-way push, BookingAddOn is designed to respect your availability. You can set your specific working hours and block out time directly within the app to ensure that you are never double-booked.

Security

How we protect your data and your clients' information.

1How is my data protected?

Client contact information is encrypted at rest using AES-256, the same encryption standard used by banks and government agencies. All connections use HTTPS with TLS encryption and HSTS preload, so data is protected both in storage and in transit.

2How are passwords and logins secured?

Passwords are hashed with bcrypt and never stored in plain text. Sessions use httpOnly secure cookies that cannot be accessed by JavaScript, and we support two-factor authentication for admin accounts. Sessions can be revoked instantly if needed.

3How are payments handled?

All payments are processed by Stripe, a PCI Level 1 certified payment processor. Credit card numbers never touch our servers—they go directly to Stripe's secure infrastructure.

4What protections are in place against attacks?

We use database-backed, multi-tier rate limiting to block brute force and spam attempts. All database queries are fully parameterized to prevent SQL injection, and strict Content Security Policy headers protect against cross-site scripting.

5Is BookingAddOn HIPAA compliant?

BookingAddOn is not currently HIPAA certified. Most of our target customers—coaches, massage therapists, acupuncturists, and similar wellness practitioners—are not classified as HIPAA-covered entities. That said, we take security seriously and implement encryption, secure authentication, and access controls that go beyond what most booking platforms offer.